Please ensure you are using our latest app which can be found here:
App Store: https://apps.apple.com/gb/app/aleck-ski-ride-group-comms/id1625906862
Google Play Store: https://play.google.com/store/apps/details?id=com.aleck&hl=en&gl=US&pli=1
Please also ensure you are typing your password in manually and not copy and pasting If the problem persists, please contact support here: support@aleck.io
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