Please ensure you are using our latest app which can be found here:
App Store: https://apps.apple.com/gb/app/aleck-ski-ride-group-comms/id1625906862
Google Play Store: https://play.google.com/store/apps/details?id=com.aleck&hl=en&gl=US&pli=1
Please check your email/spam folder for any Aleck account verification emails, if your account wasn't verified the could cause issues with login.
Please also ensure you are typing your password in manually and not copy and pasting If the problem persists, please contact support here: support@aleck.io
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