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Knowledge base
NUNCHUCKS
PUNKS
TOCSEN
006
ALECK APP
ORDERS & DELIVERY
COLLABORATIONS
NUNCHUCKS
Getting Started with your Nunchucks
Overview of the Aleck Nunchucks
Charging your Nunchucks
Helmet Compatibility & Installation
Connect your Nunchucks with the Aleck App
Trouble with Nunchucks Pairing
Product Information: Features & Functionalities
Nunchucks Device & Button Controls
Nunchucks Product Specs
FAQs
My Nunchucks don't fit securely into the helmet. What should I do?
How do I Factory Reset my Nunchucks/006
Do I need cell service or an active internet connection to use my Aleck device to communicate?
PUNKS
Getting Started with your Aleck Punks
First Time Setup
Connect your Punks with the Aleck app
Helmet Compatibility & Installation
Product Information: Features & Functionalities
Punks Device & Button Controls
Punks Product Specs
Sound Quality
Punks Connectivity
FAQs
Can you split the Punks between 2 people?
Are the Punks Left and Right speakers sold together?
Sound is only coming out from one side/speaker
What does it mean when one of or both the Punks LEDs are flashing blue and red?
How do I factory reset my Punks?
TOCSEN
Getting Started with your Tocsen Crash Sensor
Overview of the Tocsen Helmet Crash Sensor
First Time Setup Of Your Tocsen Crash Sensor
Product Information: Features & Functionalities
Can I use the Tocsen on several helmets or switch it from one helmet to another?
How often does the sensor have to be recharged?
Are there any ongoing Tocsen costs?
FAQs
How can I simulate a crash to test the Tocsen?
Who will be alarmed by my Tocsen if I crash? Am I able to freely choose those people?
How am I able to test if the Tocsen app/the emergency call really works?
What do I do if I have connection problems with my Tocsen?
006
Getting Started with your Aleck 006
Overview of the Aleck 006
006 First Time Setup
Connect your 006 with the Aleck App
Helmet Compatibility & Installation
Product Information: Features & Functionalities
006 Device & Button Controls
006 Product Specs
Connectivity
FAQs
Sound is only coming out from one side/speaker
ALECK APP
CHANNELS
How do I mute and unmute?
Create your first channel
My channel can't hear me
DEVICES
Can I use Aleck Audio devices with any smartphone?
Can I pair multiple Aleck audio devices to one Phone / App?
How do I put my device into pairing mode?
My Audio Quality is poor
Where do I find my devices Firmware version?
FAQs
How do I connect my device with the Aleck App?
My login password is not working
How do I enable permissions?
ORDERS & DELIVERY
ORDERS
Can I change my shipping address once the order has been placed?
Can I cancel my order once it has been placed?
Can I change my order once it has been placed?
I haven't received my tracking number
My order has arrived in a damaged condition
DELIVERY INFORMATION
Shipping Policy
RETURNS & REFUNDS
Limited Product Warranty
Refund Policy
Return Policy
COLLABORATIONS
ENQUIRIES & REQUESTS
Collaboration Requests
DISCOUNTS
Discounts