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Knowledge base
OFF GRID
NUNCHUCKS
PUNKS
TOCSEN
006
ALECK APP
ORDERS & DELIVERY
COLLABORATIONS
OFF GRID
Product Information: Features & Functionalities
How to Set Up an Off Grid Channel inside the Aleck app
Volume control for Music and Comms with the Off Grid
Is the Off Grid Compatible with other walkie talkies?
What is the Aleck Off Grid?
How to Factory Reset the Aleck Off Grid
NUNCHUCKS
Getting Started with your Nunchucks
Nunchucks Setup Walkthrough (video)
Overview of the Aleck Nunchucks
Charging your Nunchucks
Helmet Compatibility & Installation
Connect your Nunchucks with the Aleck App
Trouble with Nunchucks Pairing
Product Information: Features & Functionalities
Nunchucks Device & Button Controls
Nunchucks Product Specs
FAQs
My Nunchucks don't fit securely into the helmet. What should I do?
How do I Factory Reset my Nunchucks/006
Do I need cell service or an active internet connection to use my Aleck device to communicate?
PUNKS
Getting Started with your Aleck Punks
How to setup your Aleck Punks (walkthrough video)
First Time Setup
Connect your Punks with the Aleck app
Helmet Compatibility & Installation
Product Information: Features & Functionalities
Punks Device & Button Controls
Punks Product Specs
Sound Quality
Punks Connectivity
FAQs
Can you split the Punks between 2 people?
Are the Punks Left and Right speakers sold together?
Sound is only coming out from one side/speaker
What does it mean when one of or both the Punks LEDs are flashing blue and red?
How do I factory reset my Punks?
TOCSEN
Getting Started with your Tocsen Crash Sensor
Overview of the Tocsen Helmet Crash Sensor
First Time Setup Of Your Tocsen Crash Sensor
Product Information: Features & Functionalities
Can I use the Tocsen on several helmets or switch it from one helmet to another?
How often does the sensor have to be recharged?
Are there any ongoing Tocsen costs?
FAQs
Alpina Tocsen Crash Sensor / Uvex Tocsen Crash Sensor Not Holding Charge
How can I simulate a crash to test the Tocsen?
How am I able to test if the Aleck app/the emergency call really works?
What do I do if I have connection problems with my Tocsen?
006
Getting Started with your Aleck 006
Overview of the Aleck 006
006 First Time Setup
Connect your 006 with the Aleck App
Helmet Compatibility & Installation
Product Information: Features & Functionalities
006 Device & Button Controls
006 Product Specs
Connectivity
FAQs
Sound is only coming out from one side/speaker
ALECK APP
CHANNELS
How do I mute and unmute?
Create your first channel
My channel can't hear me
DEVICES
Do Not Rename Your Aleck Device's Bluetooth Name
Can I use Aleck Audio devices with any smartphone?
Can I pair multiple Aleck audio devices to one Phone / App?
How do I put my device into pairing mode?
My Audio Quality is poor
Where do I find my devices Firmware version?
FAQs
How do I connect my device with the Aleck App?
My login password is not working
How do I enable permissions?
ORDERS & DELIVERY
ORDERS
Can I change my shipping address once the order has been placed?
Can I cancel my order once it has been placed?
Can I change my order once it has been placed?
I haven't received my tracking number
My order has arrived in a damaged condition
DELIVERY INFORMATION
Shipping Policy
RETURNS & REFUNDS
Limited Product Warranty
COLLABORATIONS
ENQUIRIES & REQUESTS
Collaboration Requests
DISCOUNTS
Discounts